Return Policies & Warranties

Return Policy

We require proof of purchase to honor all refunds. Only the original account or purchaser may return an item. Please include your proof of purchase with the products you wish to return in their original packaging. 

Items will be carefully inspected upon return. Items that are non-returnable, including items that are opened / used, installed, misused, lacking proof of purchase, or not purchased directly from Burstfire, are non-refundable, and will be returned to the customer at their expense. 

***Manufacturer's defects need to be submitted through manufacturer's warranty. Such as Bernzomatic torch. Please reach out directly to the manufacturer. 

Details:

1. For returnable items, we accept returns within 7 days of delivery. To receive a full refund (minus shipping cost), all items must be in original, unopened / sealed condition, showing no signs of use or installation. 5% restocking fee and original shipping cost will be deducted from total on return including on FREE SHIPPING orders. Shipping cost is non refundable. Buyers are responsible for the return shipping.

Burstfire warranty covers all parts and labor cost. Customer is responsible for all shipping cost. Including shipping the warranty unit / part to Burstfire for inspection / repair, and return shipping cost back.

Please email Info@Burstfireguns.com for a RMA # for all warranty or before returning the item. Returns will NOT be accepted without a RMA #. YOU MUST REQUEST AN RMA WITHIN 7 DAYS OF DELIVERY. Approved RMA # will need to be written on the box, or included inside the return package along with your order info. 

 ———————————-

Warranty, Exchange, Defective products

Warranty on Non-Burstfire Product Line: Any item that are open / used / installed, and are defective, or have cosmetic blemishes that are not to your satisfaction, please contact the manufacturer directly under manufacturer's warranty for a replacement. 

Warranty on Burstfire Line of Products:

Burstfire Annealer / Case Prep Combo / Prep Tools:

• Lifetime warranty on the hardware (case, screws, bolts, handle bar, etc) from defects in workmanship. Wear and tear, misuse / abuse of the item are not covered by the warranty.
• Warranty covers products that are defective, not through normal wear and tear. 
• 2 Year warranty from purchase date on wear and tear parts such as electronic components, motor, torch, and hose.
• ***Clogged Hose and/or torch does not qualify for warranty. 
• Any attempt to temper with the internal wiring and components will void the warranty. Assembly and disassembly of the torch holder and wheels does NOT affect the warranty.
• ***If annealer is purchased 2nd hand it will, or from another retailers besides burstfireguns.com, you may need to provide your proof of purchase.
• Warranty on 2nd hand items will be based on original manufacturer’s date. 

Burstfire Case Prep Tools: 

• Lifetime warranty on the hardware (handles and tools) from defects in workmanship.

All warranty request must be submitted to: info@burstfireguns.com. Customer is responsible for shipping on replacement parts.

For warranry repairs, customer is responsible for all shipping cost. Including shipping of the unit or parts to Burstfire for repair/inspection, and shipping the repaired unit back to you.

Please email info@burstfireguns.com if you have any questions.