FAQs

Orders and Shipping

Q: DO YOU SHIP INTERNATIONALLY? 

A: PLEASE READ CAREFULLY.

Yes, we ship to most countries. Delivery time may vary. Example: it takes 90 days for South Africa post office to release shipment. If possible, please select UPS or DHL as your shipping option.

 


Q: WHEN WILL MY ORDER SHIP OUT?

A: You can expect your order to ship within 1 business days under normal circumstances. Any delays will be posted on the front page or products leg for that specific item. Please email us at Info@burstfireguns.com if you questions regarding your order. Once item has been processed for shipping, it cannot be canceled. Once processed / shipped, it will be processed as a return. A 5% restocking fee minus original shipping cost (regardless if you received free shipping) will be deducted from refund amount. Please refer to return policies for additional details.

 

Payment Options

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?

A: We currently accept all major credit cards, and electronic payments as a form of payment through our web store. No additional fees to use credit payments. 

 

Warranty, Exchange, Defective products

Warranty on Non-Burstfire Product Line: Any item that are open / used / installed, and are defective, or have cosmetic blemishes that are not to your satisfaction, please contact the manufacturer directly under manufacturer's warranty for a replacement. 

Warranty on Burstfire Line of Products:

Burstfire Annealer / Case Prep Combo:

  • Lifetime warranty on the hardware (case, screws, bolts, handle bar, etc) from defects in workmanship. Wear and tear, misuse / abuse of the item are not covered by the warranty.
  • 1yr warranty from purchase date on electronic components and motor.
  • Any attempt to temper with the unit, including disassembly of the back plate, and/or the internal components will void the warranty. Assembly and disassembly of the torch holder and wheels does NOT affect the warranty.

Burstfire Case Prep Tools: 

  • Lifetime warranty on the hardware (handle and heads) from defects in workmanship Wear and tear, misuse / abuse of the item are not covered by the warranty.

For additional warranty info and questions, please email info@burstfireguns.com