Return Policies
Returns
We have a 14-day return policy, which means you have 14 days from the day of delivery to request a return.
To be eligible for a full refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise there will be a 15% restocking fee.
To start a return, you can contact us at Sales@burstfireguns.com. Please note that returns will need to be sent to the following address: Burstfire – Return, 11040 Bollinger Canyon Rd, Suite E832, San Ramon, CA 94582.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Cost of shipping label will be deducted from refund.
You can always contact us for any return question at Sales@burstfireguns.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain brands of products cannot be returned once opened or used, such as Garmin, Hornady, RCBS, Athlon, etc. Please get in touch if you have questions or concerns about your specific item. All warranty for these products goes directly through the manufacturer.
Unfortunately, we also cannot accept returns on gift cards.
Exchanges
If you need to exchange an item for a different one, contact us first and we will arrange the exchange. If the mistake was ours, the exchange is free of charge.
For small items (non-machine products): we will provide a return label and cover the return shipping. Once we receive the original item, we will send the replacement and invoice you for the actual cost of shipping it to you.
For annealing machines: machines can be exchanged. You cover the shipping both ways — the return shipping and the shipping of the replacement to you — and there is no restocking fee on a machine exchange. If you return a machine without exchanging it, the 15% restocking fee applies.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@burstfireguns.com.
WARRANTY SERVICE (RMA) SHIPPING
Products sent to Burstfire for warranty inspection or repair are not returns for refund. For warranty service, the customer is responsible for all shipping costs to and from Burstfire. Exception: if the product was received within the last 30 days, Burstfire covers all warranty-service shipping costs. Warranty coverage for parts and labour is separate from shipping costs.
